Article co-authored by Kaan Varnali

kaan-varnalı-e1357906647643.jpgAn asymmetric configural model approach for understanding complainer emotions and loyalty“, co-authored by Kaan Varnali, Ph.D. (Associate Professor of Marketing at ifbilgi; Program Director of markaokuluis published by the SSCI-indexed Journal of Business Research:

“Few works emphasize the emotional nature of customer complaint behavior, and those that do so focus largely on negativity. The idea that specific emotions might lead to idiosyncratic reactions and that in some cases positive emotions may also be aroused during the complaint experience has been largely neglected. The study explores this issue by identifying specific emotions experienced by complainers and then relating them to resulting complainer loyalty levels, separately under conditions where the outcomes of the complaint process is evaluated favorably versus unfavorably. Complaint texts posted on a well-known website are content analyzed and six types of emotions (hopeful, puzzled, recessive, befooled, offended, and hypersensitive), three types of texting styles (general, specific, and threatening), and five types of complainer concerns (financial, technical, psychological, social, and physical) are identified via content analyses. Configural analyses reveal 33 combination paths of these antecedent conditions for complainer loyalty and 65 different combinations for disloyalty. Results suggest that the specific emotions approach potentially explains more about complaining customer behavior compared to the more general valence-based approach, and that post-complaint loyalty depends considerably on complainer emotions, concerns, and texting styles experienced and expressed during the complaint process.”

Doç. Dr. Gresi Sanje’den kitap bölümü

1037237Doç. Dr. Gresi Sanje‘nin kaleme aldığı “Kurumsal marka stratejisine sürdürülebilir bir yaklaşım: Kurumsal sosyal girişmcilik” adlı bölüm, Prof. Dr. Filiz Balta Peltekoğlu editörlüğünde Beta tarafından yayınlanan “İletişimin Gücü: Kurumsaldan Küresele Halkla İlişkiler” de yer alıyor. Kitap, Prof. Dr. Peltekoğlu’nun doktora düzeyinde danışmanlığını üstlendiği geçmiş dönem öğrencilerinin kurumsal iletişim çalışmalarını içeriyor.

CFP from Northern Lights Journal: Political communication in networked societies

Northernlights.jpgPolitics and political communication take place in an increasingly networked, multi-level environment. At the same time, small and large societies alike share major political challenges. Topics such as migration, terrorism and climate change are increasingly discussed on global media networks and through personal and social media, creating new connections, new constellations of actors and new dynamics in our systems of political communication. Northern Lights invites papers that tackle these changes and challenges in political communication from diverse perspectives and with different methods.

Articles that study political communication at all levels of politics – from the local to the regional and global levels are encouraged. Of particular interest are comparative studies over time, across political systems, or between levels of politics.Research topics may include but are not restricted to:

Political actors and communicative forms: What new kinds of political actors are emerging in the wake of the hybridization of public spheres?

How do different actors communicate? What does the abundance of channels mean for the contact between actors and citizens? How do different types of actors benefit or suffer from the changes in media technologies and structures?

Political journalism: How does the emerging communicative abundance shift power relations between elite sources and journalists? What are the emerging trends in professional political journalism? Are new developments articulated in different ways in different contexts and regions?

Political content: What formats and genres are political? How are different formats and genres adapted to networked politics? What is the impact of particular political issues – such as immigration, the environment, or security/terrorism – on the forms and dynamics of political communication? How are issues politicised in the transnational and hybrid public sphere?

Political processes: What signifies political communication in networked societies?  What is the significance of “connective action” (Bennett & Segerberg 2013) for political communication? Is there a new role for “affective publics” (Papacharissi 2014) and emotions in political processes? Does the “hybrid media system” (Chadwick 2013) mean shifts in communicative power? How are communication strategies in election campaigns changing? What new roles do social movements play in particular political processes – and how do they function?

Mediation and mediatization of politics: A wide body of recent literature has been working on the mediatization of politics – also in relation to new media. How does mediatization research contribute to the understanding of the structural and institutional changes in media and politics and, thus, in political communication?

Please send an extended abstract of 500-600 words to volume editor Professor Eli Skogerbø

Deadline for abstract submission: 1 April 2016_

Notification to authors: 15 April 2016

Final article submission: 1 September 2016

Publication: Spring 2017

Additional information about the journal is available on the Intellect Press website


Makale Çağrısı: eKURGU

k8002z2d3Gx8Yhm-rsm-kck1979 yılından beri uzun yıllar aralıksız ve düzenli yayınlanan Anadolu Üniversitesi İletişim Bilimleri Fakültesi akademik yayını olan KURGU, kısa bir aranın ardından yayın hayatına kaldığı yerden devam ediyor.

Yılda iki kez, hakemli ve uluslararası olarak yayınlanacak dergiye Türkçe ve İngilizce olmak üzere iletişim alanındaki çalışmalar davet ediliyor.

Haziran 2016’da 25. sayısı yayınlanacak olan dergi için çalışmalarınızı en geç 25 Mayıs 2016 tarihine kadar adresine eposta yoluyla ulaştırabilirsiniz.

CFP: Navigating Acceleration

sales-acceleration.pngThe conference is concerned with the material and phenomenological consequences of accelerations and decelerations as well as aesthetic strategies afforded and/or precluded by them. It seeks responses concerned with the material inscription, practical harnessing and phenomenological experience of varying speeds, from the perspective of contrasting temporalities. We are particularly interested in transversal approaches reading across, and drawing into dialogue, seemingly incompossible positions within the fields of sonic and visual arts, cultural and critical theory, and media and communications accelerationism vs. post-growth or ‘folk’ politics; afro-futurism vs. afro-pessimism; techno-feminism vs. feminist emphases on care and other forms of reproductive labour reliant on human agents etc.

A suggested (but by no means exhaustive) list of topics for consideration

Alternate futures: What are examples of speculative fantasies and hi-tech futurisms that problematise the modernist rift between techno-utopias and techno-phobias? What are the internal debates involved in discourses thinking race, gender and sex in and through technology and progress? What role do pessimisms responding to these discourses play in their recuperation of the future?

Particle Time: Rust, dust and other particles point to the mutual entanglement of man-made and environmental change, blurring the boundaries between historical and natural (biological, geological) durations. What temporal ontologies might a reconsideration of the geochemical particles involved in the making of media (art) help emerge?

How do artists address this “deep time of the media” (S. Zielinski)?

Spectrality and Ruination: Ghosts and ruins occupy the longue durée of history; they are negative inscriptions of the obsolete, the uncanny/unhomely return of the repressed and the unrealised, persisting as spectral/ruinous present against capital’s double telos of perpetual growth and progress. How and by way of which temporal logic may ghosts and ruins converse with the past? How do they inflect our understanding of the present (as future ruin/spectrality)?

24/7: Neoliberal urban and domestic experiences are marked by an acceleration of visual mediation as a means of social regulation and capture. What critical and aesthetic tools might allow us to recuperate the lost dimensions of social-spatial practice in both private and public spaces?

Slow motion: Both the contemporary “slow cinema” and certain instances of structural film enact a systematic deceleration of the moving image, emphasising its stillness, silence and uneventful duration. Usually defined in aesthetic terms (e.g. as an affective economy that resists the logic of consumption), these slow currents may also be framed as poietic strategy – with particular resonance in marginal or ‘underdeveloped’ moving image ecologies of the Global South.

What are the aesthetic and political stakes involved in slowing down the moving image?

20 minute presentations and proposals for artworks (audio, video and performance) are invited. Deadline for abstracts/proposals (300 words max) is March 20th 2016 23:59 GMT.

Applicants will be notified of acceptance by April 7th. Please send submissions as an attachment including a title, a brief biography and, if relevant, documentation of your artistic practice to

New issue of Review of Communication Research

homepageImage_en_US.jpgThe  articles that Review of Communication Research (RCR) has recently published. You can download them free of charge and give your opinion on the discussion page, Facebook or Twitter.

Literature Reviews Recently Published

Adrienne H. Chung & Rajiv N. Rimal (The George Washington University, Washington DC, USA), Social norms: A review.

Johny Garner, Ragland, Leite, Young, Bergquist, Summers, . . . Ivy. (Texas Christian University, TX, USA), A long look back: An analysis of 50 years of organizational communication research (1964-2013).

Kevin Wright. (George Mason University, VA, USA), Communication in health-related online social support groups/communities: A review of research on predictors of participation, applications of social support theory, and health outcomes.

Anneke de Graaf, Jose Sanders & Hans Hoeken (Radboud University, NL & Utrecht University, NL), Characteristics of narrative interventions and health effects: A review of the content, form, and context of narratives in health-related narrative persuasion research