Article co-authored by Kaan Varnalı

How do firms benefit from customer complaints?”, co-authored by Kaan Varnalı, Ph.D. (Associate Professor of Marketing; Program Director of markaokulu) is published in SSCI-indexed journal, Journal of Business Research. The abstract of the research article is as follows:

“The study explores the effects of two sets of factors relating to complaint management on firm performance, namely, (1) customer response factors and (2) organizational learning factors, thereby integrating organizational learning into the conceptualization of complaint management. Symmetric testing using hierarchical regression analysis of data obtained from complainants and firm managers revealed the joint effects of the two main paths on firm performance, independently from one another. Learning from complaints is shown to influence both short- and long-term firm-level performance measures positively. However, contrary to expectations, complainants’ and managers’ perceptions of fairness in the complaint handling processes of firms are found to (1) be nonrelated to short-term firm performances and (2) influence long-term performance expectancies negatively. Asymmetric analyses involving contrarian cases and further utilizing the fuzzy-set qualitative comparative analysis (fsQCA) disclosed distinct sets of antecedents that are sufficient for explaining short- and long-term firm performance.”

Special issue call for papers: Journalism, citizenship and surveillance society

RDIJThe rise of social media and the revelations of the Snowden leaks have brought about unprecedented debate on the consequences of a surveillance society – a society organised around the collection, recording, storage, analysis and application of information on individuals and groups.

The emergence of a surveillance society raises important questions around new threats to press freedom and political dissent; the responsibilities of media organizations and state actors; the nature of journalists’ relationship to the state; journalists’ ability to protect their sources and data; and the ways in which media coverage shape public perceptions of surveillance.

This special issue of Digital Journalism will explore how the emergence of surveillance society, and debates over its implications, play out in the context of journalistic practices and discourses. It takes an interest not only in how surveillance debates play out in and through mediated discourses, but also how practices of surveillance shape the accounts, everyday work and ethics of journalists.

Prospective authors should email an abstract of no more than 500 words to Karin Wahl-Jorgensen ( All submissions will be reviewed by the editors and successful authors will be invited to contribute a full 8,000 word paper that will be subjected to double blind peer-review.


New journal: Digital Health

A fully peer-reviewed journal, DIGITAL HEALTH presents universally accessible and digestible content on the latest developments in the rapidly emerging field of digital health practices. A unique and dynamic forum, DIGITAL HEALTH provides a vital space for the dissemination of, and engagement with, high quality papers for researchers, clinicians and allied health practitioners, patients, social scientists, as well as industry and government.

DIGITAL HEALTH is an Open Access publication; all articles are freely available online immediately upon publication. All articles are rigorously peer-reviewed, and brought to publication as rapidly as possible. There is no charge for submitting a paper to DIGITAL HEALTH.

İletişim Araştırmaları Dergisi Makale Çağrısı

downloadİletişim Araştırmaları Dergisi’nin 13. Seçim Özel Sayısında (2015) yayımlanmak üzere makale, etkinlik değerlendirmesi ve kitap eleştirisi türünde yazılarınızı 20 Kasım 2015 tarihine kadar adresine iletebilirsiniz.
Not: Dergi yazım kurallarına uymayan metinler değerlendirmeye alınmayacaktır.

İletişim Araştırmaları Dergisi, Ankara Üniversitesi İletişim Araştırmaları ve Uygulama Merkezi tarafından çıkarılan hakemli bir dergidir. Derginin amacı iletişim alanının disiplinlerarası yapısı içinde düşünce üreten araştırmacılar için uluslararası bir forum oluşturmak; teorik analiz ve tartışmalar kadar, ampirik araştırmaları yayımlayarak iletişim alanına bilgi/veri üretiminin sağlanmasına katkıda bulunmak; kitap ve araştırma raporları ile ulusal ve uluslararası konferans ve kongrelerin değerlendirmesini yapmaktır. Bu amaçları gerçekleştirmek için derginin kendini konumladığı sınır bilimsellik, akla uygun olmak ve eleştirelliktir.

Charles Koch Foundation request for proposals

The Charles Koch Foundation invites researchers, faculty, and graduate students to submit proposals for research support on select topics relating to well-being and free societies.

Funding levels are commensurate with the requirements of the research and the potential for the research to advance an understanding of critical issues. Accepted proposals may also receive support to disseminate the research findings.

The Foundation is interested in all papers and larger projects related to the foundations of well-being, criminal justice and policing reform, tolerance, innovation, cronyism, and foreign policy.

For more information please visit

Call for Special Issue by European Journal of Cultural Studies: Theorizing Media in Place/Nation Branding

Since the late 1990s, nation branding has attracted growing interest from academics, professional consultants, and government actors.  The ideas and practices of nation branding are frequently presented by branding advocates as necessary and even inevitable in light of changing dynamics of political power and influence in a globalized and media-saturated world.  In this context, some have argued that nation branding is a way to reduce international conflict and supplant ethno-nationalism with a new form of market-based, national reputation management. However, a growing body of critical studies have documented that branding campaigns tend to produce ahistorical and exclusionary representations of the nation and advance a form of “commercial nationalism” that is no less problematic.

The issue invites contributions that connect the material and immaterial dimensions of nation branding to specific theorizations of media, conceived in a broad sense.  Some theoretical approaches and concepts that are of interest include (but are not limited to):

-Media as systems and institutions

-Political economy of the media

-Cultural Studies / Reception Studies

-Normative theories of media and the public sphere

-Semiotics / Signs / Performativities

-Gendered and gendering media

-Media as discourses / texts

-Media as storytellers

-Media as materialities

-Media as technologies

-Networked media / data / protocols

-Media as environments and environments as media

-Mediatization of culture and society

The issue welcomes a variety of methodological perspectives and invites empirical studies as well as theoretical essays.  However, all contributions – regardless of their approach – must articulate and theorize the various ways in which “media” are an integral part of nation branding.  The essays may explore both the enabling and the inhibiting potentialities of media as they perpetuate nation branding ideas, images, ideologies, discourses, and practices.

Please send a 500-word abstract and a one-paragraph bio for each author to the guest editors Göran Bolin ( & Galina Miazhevich ( by 31 October 2015.

Tentative Completion Timeline

  • Abstracts due: 31 October 2015
  • First paper drafts due: Summer 2016
  • In person workshop of selected papers: Fall 2016
  • Revisions and submission for anonymous review
  • Final papers due some time in 2017